Privacy Policy

1. Introduction

Goobdoon ("we," "our," or "us") operates the Goobdoon platform and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or any other service that links to this policy. Please read this policy carefully. By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information that you provide directly, that we obtain automatically when you use the Service, and that we receive from third parties where permitted.

2.1 Information You Provide

• Account and profile: When you register or use the dashboard, we collect your name, email address, password (stored in encrypted form), phone number, WhatsApp number, profile photo or logo, and any other details you add to your profile.
• Listings: When you create or edit property listings, we collect property details (address, location, price, photos, description, availability, and related data).
• Communications: When you contact us or use in-platform messaging, we collect the content of your messages and associated metadata.
• Payments and billing: If you use paid features, we may collect billing details and transaction information; payment processing is handled by third-party providers subject to their own privacy policies.

2.2 Information Collected Automatically

• Usage data: We collect information about how you use the Service, including pages visited, features used, search queries, and time spent.
• Device and technical data: We may collect IP address, browser type and version, operating system, device identifiers, and similar technical data.
• Cookies and similar technologies: We use cookies, local storage, and similar technologies for authentication, preferences, analytics, and security. You can manage cookie settings in your browser.

2.3 Information from Third Parties

We may receive information from authentication providers (e.g. when you sign in with a third-party account), from mapping or location services used to display properties, and from analytics or advertising partners where you have consented or where legally permitted.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Create and manage your account and profile, and display your listings and agent information to users (e.g. name, contact details, logo) where you have chosen to publish them.
• Process and facilitate communications between users (e.g. enquiries about listings) and between you and us.
• Send you service-related notifications, updates, and support messages.
• Send marketing or promotional communications if you have opted in; you may unsubscribe at any time.
• Analyse usage patterns, conduct research, and improve our products and user experience.
• Detect, prevent, and address fraud, abuse, security issues, and enforce our terms and policies.
• Comply with applicable laws, regulations, and legal process, and protect our rights and the rights of others.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Public and other users: Information you choose to make public (e.g. listing details, agent name, phone, WhatsApp, logo) is visible to users of the Service and may be indexed by search engines.
• Service providers: We share information with trusted vendors who help us operate the Service (e.g. hosting, analytics, email, maps, payment processing), under contracts that limit their use to providing services to us.
• Legal and safety: We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Goobdoon, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account or request deletion, we will delete or anonymise your personal data in line with our retention procedures, except where we must retain it for legal or legitimate business purposes.

6. Security

We implement technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and secure infrastructure. No method of transmission or storage is completely secure; we encourage you to use strong passwords and keep your login details confidential.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data (you can also update your profile and listings in the dashboard).
• Deletion: Request deletion of your personal information, subject to legal and operational requirements.
• Restriction and portability: Request restriction of processing or a portable copy of your data in certain circumstances.
• Objection and withdrawal of consent: Object to certain processing or withdraw consent where we rely on it; this may affect our ability to provide some services.
• Opt-out of marketing: Unsubscribe from marketing emails via the link in our messages or by contacting us.

To exercise these rights, contact us at info@goobdoon.com. We will respond within a reasonable time and may need to verify your identity. You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.

8. International Transfers

Your information may be processed and stored in countries other than your own, including where data protection laws differ. We take steps to ensure that your information receives an adequate level of protection in line with applicable law, including through contractual or other safeguards where required.

9. Children

The Service is not intended for users under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at info@goobdoon.com and we will take steps to delete it.

10. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party services (e.g. maps, payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we may notify you by email or through a prominent notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@goobdoon.com

We will respond to your request as soon as reasonably practicable.